Welcome to our annual survey. Press start to begin.
Start
 
We are currently conducting a survey of our business which will help us improve our service. Personal data will not be stored and other data will only be kept as long as required to produce a clearer understanding of the demographic profile of our patients and feedback regarding our services (including our processes).

 
What's your first name? *

 
What's your surname?

 
Are you male or female? *


 
What is your age range?


 
What is your education level?


 
Professional status *


 
How active are you?

Not active--------------------------------------------------------------------------------------Very active
 
Our survey is split into 3 sections. The first looks at our brand, the second discusses our customer service and the third is about our communication. There will be an opportunity at the end of each section to include any comments.

 
What would you consider as your primary use of Durham House?


 
How many times per month do you attend Durham House?


 
Would you say this has increased, decreased or stayed the same in the last 12 months?


 
Last year we introduced our new brand and website.

 
Did you notice our new logo, website and promotional material?

     
 
Did you like it?

     
 
Please let us know what you think about it below.

 
Please rate the following statements from 1 – 5, 1 being strongly disagree and 5 being strongly agree.

 
Our team is highly trained.






 
Our team is helpful.






 
Our team is highly knowledgeable.






 
Our team provides opportunities for feedback.






 
Do you have any comments about our team?

 
Time to talk about our brand.

 
Do you follow us on Facebook, Twitter or Instagram?

     
 
Which one do you follow us on the most?


 
Do you think our social media content is relevant?

     
 
Do you think our social media content is easy to review?

     
 
Do you think our new brand represents Durham House?

     
 
Do you think our brand is communicated well?

     
 
Do you think the images in our marketing represent Durham House?

     
 
Do you have any comments about our brand?

 
Would you like to see more or less communication?


 
Would you like to see more or less promotional posts?


 
Do you feel that Durham House communications are relevant?


 
Do you feel that Durham House promotions are relevant?


 
Do you have any comments about our communications and promotions?

 
Do you receive our newsletter?

     
 
Do you think our newsletter content is easy to read?

     
 
Which items in the newsletter do you read the most?


 
Which other items in the newsletter do you also read?


 
Do you use either of our new clinic or Studio websites?


 
Which website do you use the most?


 
Which page of the website do you view the most?


 
Do you think the websites are easy to use?

     
 
Do you think the content on our websites is relevant?

     
 
Did you notice a change in the websites?

     
 
How would you rate our websites for design?

1 being very poor and 5 being very good





 
How would you rate our websites for content?

1 being very poor and 5 being very good





 
Do you have any comments about our websites?

 
Please rate the following statements from 1 – 5, 1 being strongly disagree and 5 being strongly agree.

 
Quality of the venues.






 
Availability of information about our services.






 
Communication from your practitioner.






 
Communication from the business.






 
Do you have any further comments?

 
Please rate the following statements from 1 – 5, 1 being strongly disagree and 5 being strongly agree.

 
Do you use the Studio? *

     
 
Do you book your sessions over the phone? *

     
 
Quality of the booking experience on the phone.

1 being very poor and 5 being very good





 
Do you book your sessions online? *

     
 
Quality of the booking experience online.

1 being very poor and 5 being very good





 
Quality of the Studio timetable.






 
Variety of Studio classes.






 
Times of the Studio classes.






 
Quality of the class instruction.






 
Cleanliness of the Studio.






 
Do you have any further comments about the Studio?

 
Have you attended any of our workshops?

     
 
What workshop was it?

 
How would you rate the quality of the workshop communication?






 
How would you rate the quality of the booking process?






 
How would you rate the quality of the workshop?






 
Do you have any further comments about the workshops?

 
Do you use the clinic? *

     
 
Do you book your appointments over the phone? *

     
 
Quality of the booking / rescheduling experience on the phone.






 
Do you book your appointments online? *

     
 
Quality of the booking experience online.






 
Quality of the services within the clinic.






 
Availability of the practitioners.






 
Would you consider our reception team helpful?






 
Do you have any further comments about the clinic?

 
On a scale of 1 - 10, how likely would you be to recommend Durham House services to a friend?

1 being not at all likely and 10 being very likely
 
Have you recommended a friend to either the clinic or the Studio?

     
 
Overall I am happy with the service provided by Durham House.


 
How would you rate the value of the service provided?


 
Based on your experience of other similar services, would you suggest our services are:


 
Please share with us any comments you have or feedback on what you think we could do better:

Thank you for taking the time to complete our survey. We appreciate your feedback and look forward to sharing the results with you shortly.
Submit
Powered by Typeform
Powered by Typeform